Had I known they used sub par delivery service I never would have ordered. USPS rings doorbell and takes it back for pickup if there's no signature. I have to wait 7 hours for someone to get home Update: a neighbor brought the box up and put it in front of my door. All is not lost. Dear Valued Customer, We are sorry to hear of this incident. We review the performances of all the carriers we use on a regular basis and the feedback provided regarding your experience will reviewed as well.
This is something we never want any customer to experience and we apologize for their mistake. If you let us know the order number we'd like to look into this further.
We hope to hear from you so that we can help. IHerp should be ashamed of their selves. Their website is so pathetic it could not even send me a temporary user code so I placed my order with Swanson Health and all was well. The only other sad part was I was trying to buy some vitamins on Amazons website and it sent me to iHerb.
Amazon doesn't care about it's customers either only about generating income from advertisers and trying to shove as much junk as they can in front of you. Dear Valued Customer, We regret to hear of this experience and would like to provide support. The temporary user code will only be received if the correct phone number or email account, which has been registered with iHerb, is provided.
If not, the code will not be sent. This is done for security purposes. Should you want further help, please don't hesitate to reach out to us at info iherb. We hope you have an amazing holiday season and wish you nothing but the finest of health!
I placed an order in the May and the expected delivery date was supposed to be within a week. After a few weeks went by I reached out to iHerb about the missing order. I received a generic rely along the lines of Due to covid 19 and unprecedented customer demand In the meantime I noticed suspicious charges on the credit card I had used for the purchase which broke up the amount into 3 identical smaller charges.
I disputed these bogus charges with my bank and they were reversed. In the meantime, not a peep from iHerb. Stay away! Total scam operation! Dear Valued Customer, We apologize for the issues reported above and would love to look into this matter further so we can help you. We see that the order number was whited out in the screenshot you provided and need that information from you to verify the issue reported. We are in no way a scam operation and millions of customers around the world shop with us every month for their healthy lifestyle demands and are more than happy with our tremendous products, as well as, services.
We kindly request that you please contact appsupport iherb. We are standing by and excited to help you through this! Guess I'm not the only one! Order 4 items - they want an authorization code from the bank - waste my time going in circles with the bank that doesn't have the number, iherb asks me for personal info that I provide and then they cancel the order anyway.
Funny how my refund didn't hit immediately - don't waste your time I think if you order from Latin American countries they racially profile that you must be a crook bc I didn't have any of these requirements when I ordered in Amsterdam.
Dear Valued Customer, We apologize for any inconvenience with this request. We do so because we take customer security extremely serious, especially with the recent surge in cyber crime with eCommerce. However, we do not racially profile nor feel the need to defend ourselves any further with this unfounded accusation.
However, we use state-of-the-art software to detect possible account takeovers, etc. The fact that you have admittedly ordered from multiple countries in itself may have had this purchase flagged.
However, several reasons may have resulted in this purchase being flagged. Refunds typically take days to process and may even take longer with international customers due to the intricacies of international finance. We wish you the best of health. I ordered some products and I was told I'll receive an email with tracking number etc. A rubbish open scam, their own website is full of 5 star rating however after they've scammed me, I started checking out some other sources and pffffffff man all internet is full of negative reviews, is there anyone to catch them?
How can they play with us like this. They robbed more than thousand dollars which I earned working really hard to be honest. Tip for consumers: Never ever even visit iHerb. Dear Valued Customer, We are sorry to hear of this. Sometimes, for the protection of customers, we may request further information be provided by a customer before processing their order and payment. An email is sent to the customer and customers have 48 hours to provide the necessary information.
When a customer fails to do so the order is cancelled, payment is cancelled, and the account may be deactivated due to security concerns. IHerb's number one priority is the safety of our customers and the protection of their information. Accordingly, we utilize the latest state-of-the-art software and detection techniques to identify and prevent likely instances of cyber crime.
While this may be an inconvenience to some, we have prevented thousands of customers from becoming victims of online criminal activity. Should you have contacted the verify email provided in the message you received from us, we kindly ask for days to further investigate the matter before providing a response. We appreciate your understanding in this and, once again, apologize for any inconvenience. Would not accept either of my credit cards, which I know are good.
So I used paypal, then iherb would not let me ship to a different address, then the order never did charge my paypal credit card even though I got email from iherb saying order confirmed and that they will tell me when it ships. First response from customer support was no help. Ive sent three more emails and customer support no longer responds. I will not try them again.
Dear Valued Customer, We are sorry such a horrible experience occurred when you tried to shop with us. We want to make this up to you and to look into this situation further. We were also experiencing technical issues with PayPal around this time which may have contributed to this situation. We sincerely apologize as we want every customer to always have an amazing experience when shopping with iHerb for all of their healthy lifestyle demands.
If you wouldn't mind doing so, we kindly ask that you please reach out to us at appsupport iherb. When doing so, please include your account email and the order number of concern. Once we receive this information we would love resolving this matter and giving you a better quality customer support experience than previously provided.
Such poor customer support is not acceptable and we obviously fell short of what you deserve. We hope you decide to reach out to us soon and wish you and your loved ones the best of health!
Ordered two foundations, one arrived broken. Unable to contact company. They have no live customer service agents and their online help is impossible. It asks you to fill out an online form but when you do you never receive the email or text codes. Will never order again.
They send broken items and are impossible to get a hold of to replace. They send broken items and you cannot contact them to get refunded.
Products used: One of the foundations was not broken and useable. Dear Valued Customer, We regret to hear of this incident and would love to help you. All of these options can be found on the "Contact Us" page. However, should you choose to update this review with the order number of concern we would be able to expedite this matter and determine a suitable resolution.
Again, we apologize with any damage issues and are standing by to assist you. They charged my card that day. I got a confirmation that it would be shipped. I have not received the shipment. When I looked in the details, it stated that iherb rejected the order. I didn't get my money back. Now I have no supplements and I don't have my money back.
I am very upset and I either want my vitamins or my money-back I tried to get In contact and my account is blocked. It sounds very suspicious to me. Please help me. Dear Valued Customer, We never want a customer to have a negative experience shopping with us. What was the order number? May you please provide it so we can further investigate this?
When orders are cancelled, pending transactions are cancelled and the money is returned back to the financial account associated with order payment. Typically, accounts are deactivated due to security concerns. We can look into this further once the order number is provided. We hope to hear from you soon so that we could expedite this matter. I ordered my supplements from iherb and was asked to verify my account which I did however my order was cancelled. Since I urgently needed my supplements I ordered again and contacted customer service to help me with verification of my order.
After numerous emails my order was cancelled again. One can imagine how unsatisfied and upset I am. I am a cancer patient going through chemotherapy atm and i need biotin supplements to make my hair grow. To summarise it all I would not order again and will shop for my supplements in the reliable source. Dear Valued Customer, We sincerely regret to hear of such an occurrence.
However, without an order number provided or anything else to help us look up the account, we are unable to look into this matter further.
We will gladly review everything is you update your review with the order number. We wish you the best of health and hope to be able to assist you further soon. I was reading reviews of a supplement on Google and noticed that a lot of the 5 star reviews came from iHerb customers that haven't even used the product yet or reported results that aren't even claimed by the manufacturer.
In this case, Hydroxycut non-stimulant for weight loss via vitamins, apple cider vinegar, green coffee bean, and caffeine: NOT appetite suppression or water retention reduction. I did some research and learned that iHerb offers reward points to people for reviewing products. They are encouraging consumers to lie about the efficacy of their products.
Products used: None. They had falsified the results of the product and thus I will not purchase any item from this company. Dear Valued Customer, We have an amazing Rewards Program which encourages customers to review products, rather positive reviews or negative reviews, which they have purchased. Customers may then use Rewards credit, granted for positive or negative reviews, on their next purchases. This is an amazing tool for our community and thousands of customers make decisions to purchase or not purchase products based on this authentic user generated content!
Customers must have purchased that product to be able to leave reviews. We also moderate content to ensure it abides by the User Generated Content Guidelines and take quick action against any sort of abuse. The iHerb community is ever growing and the insights customers are able to provide on products they have purchased have proven to be valuable to customers all over the world.
We encourage our worldwide community to share their experiences with our over 35, product offerings so that customers may find the right products for their needs! We wish you nothing but the best of health and, should you have any other questions or concerns, please don't hesitate to contact us. Never received my purchase and didnt get a reply when I emailed them.
Products used: nothing cause they are liars and fraud and will steal your money. Dear Valued Customer, We never want our great customers to have any issues with receiving their orders. We would love to look into this further in an attempt to provide a proper resolution. However, without any order number provided in your review, we are unable to do so. We kindly request you add the order number so that we may take immediate action.
We look forward to hearing back from you. Stay away from iHerb. First, the product I ordered hasn't arrived, a week and a half past the estimated arrival date, and two weeks after I placed the order. It appears that they didn't ship it correctly, and it was returned to sender. Second, my attempts to resolve the issue has been met with seemingly automated, impersonal responses- through email and online chat, which are full of empty promises to fix or resolve the issue, without comprehending or acknowledging what actually occured.
There is no real way to speak to an actual person. I can't caution people enough from using this website- buy from another, more reputable site instead. Dear Valued Customer, We regret to hear such an instance occurred and wish to look into it further in an attempt to resolve this issue.
Our site expressly states this prior to checking out. However, we still want to look into this matter to show you how much we truly care. We kindly ask that you please contact us at appsupport iherb. Also, please include the address and phone number of the account so we can verify and protect the accounts security. Once received, we will gladly assist you. Regarding the customer support experience, we apologize and promise we have real agents assisting customers.
However, it is obvious we may have fallen below our high standards and wish to make it up to you. We are excited to hear from you so we can attempt to make this right! Best of health to you and your loved ones. I bought some products on the 15th os september with a delivery between 29th and 4th of october.
I ask about my parcel on the 4th asI did not receive it. They told me to wait for an answer between days. No reply yet. Logistics is not their best I suppose. Tip for consumers: Shipping time is not correct. Do not trust delivery time confirmedp. Dear Valued Customer, This is something we never want customers to experience and sincerely apologize for the issue you have reported. We want to expedite this incident to determine what occurred and properly resolve it.
However, in order for us to do so, we will require the order number. May you please update this review to include the order number of concern or directly message us on here? Once received, we should be able to take the appropriate actions. Again, we are sorry to hear of this and are standing by to help you.
If there's 0 star I would rate that. My order never come, check the shipment online that it never updated for 20 days, no way can reach out their customer service, never ever order from them again, SCAMMER. Dear valued Customer, We regret to hear of this and would love to look into the matter further so we may assist you as much as possible. However, without an order number for reference we are unable to lookup your account to investigate the matter. We kindly ask that you please contact info iherb.
We appreciate your understanding and are looking forward to hearing from you soon. Don't use this company! Twice they lied about shipping goods to Switzerland. Even provided me with a fake tracking number which the SwissPost confirmed it never existed! Only good at stealing your money! The chat option with the CS department I'm sure it is a robot as when asked things they give you the same exact answers even typed the same way!
Do not trust this company. They use brushing scam to engage people with their products. They do not even have customer service available on the phone, they do it via chat. That way they make sure the complains do not go anywhere. I had not even heard of this company before but if they need to use illegal marketing schemes to create a reliable reputation, it is obvious the are not good news.
Dear Valuable Customer, We are in no was a scam and millions of customers shop with us every year because of our high quality products and excellent service. Your review does not contain any information regarding what issue you needed help with. If you choose to let us help you further, please contact appsupport iherb. Please include the order number of concern and any other details since this review is lacking in that area.
We are standing by and waiting to assist you. Yes, we have a lot of satisfied customers from the UK who have been ordering from us for many years.
The only concern is the customs fees that are charged on the order. Unfortunately some customers are surprised about these fees or the value of the additional fees that get assessed.
Dear Valued Customer, Thank you for your quick response! If there is a carrier which offers the duties and taxes included then no additional fees will be charged. If the carrier does not state plainly in the cart review that duties and taxes are included, then it is likely that such charges may be required by the local government prior to receiving your order. However, you can email us at appsupport iherb.
We may be able to look into this matter further. Hope we have helped and we wish you the best of health! Well dont order from india. When the product will come to your door you will be surprised by the extra custom cost which is almost the price of your product.
It happened with me i am from gujarat and i found out later that it happened with many others. Dear Valued Customer, We thank you for your inquiry. Unfortunately, we are unable to provide that information simply because we don't make that decision nor receive any of those funds. We recommend contacting the local customs office with such questions as they should be the ones who decide how much based on several factors beyond our knowledge.
Sign in here. For over 14 years, iHerb has striven to enhance your online shopping experience. It is now a world-class online store, supplying a vast selection of brand name natural products. Its success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.
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Join today to unlock all member benefits including full access to approved products and the full reports in which they appear Join Now Already a member? Join now at www. Join over , people on our weekly email list. Featured In. Acai Berry. Alpha Lipoic Acid Supplements. Apple Cider Vinegar. Astaxanthin Supplements. Mercola Astaxanthin Solgar Natural Astaxanthin 5 mg. Avocado Oil. B Vitamin Supplements. Berberine Supplements. Bilberry Supplements. Bone Broth. Boron Supplements.
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